Thank you for shopping with Ranabagh Ji Dry Fruit and Nuts Supplier (OPC) Private Limited. We take pride in the quality of our products and aim to provide you with the best customer experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
- You have 7 days from the date of delivery to request a return.
- To be eligible for a return, the product must be unused, unopened, and in the same condition that you received it.
- The product must be in its original packaging with the receipt or proof of purchase.
- Certain items, such as customized or perishable goods, may not be eligible for return.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 7-10 business days.
- Refunds do not include shipping costs, which are non-refundable unless the product is defective or there was an error in the order.
3. Exchanges
- If you received a damaged or defective item, we are happy to exchange it for the same product. Please notify us within 7 days of receiving your order.
- You may exchange a product only if it is defective, damaged, or incorrect from what you ordered.
4. How to Return an Item
- Contact our customer support team at ranabaghjidryfruits@gmail.com or 8079020257 to request a return or exchange.
- Please include your order number, the reason for the return, and any relevant photos if the item is damaged.
- After approval, you will receive instructions on how to return the product.
5. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.
6. Non-returnable Items
The following items are non-returnable:
- Opened or used products.
- Gift cards, downloadable software products.
- Items marked as final sale or clearance.
7. Damaged or Defective Products
- If you receive a product that is damaged or defective, please contact us immediately at ranabaghjidryfruits@gmail.com or 8079020257, and we will guide you on how to proceed with the return or exchange.
8. Cancellation Policy
- Orders can only be canceled before they are shipped. Once the order has been processed and dispatched, it cannot be canceled.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer service team:
Email: ranabaghjidryfruits@gmail.com
Phone: 8079020257